Privacy Policy

At Gamstery Store, we respect our customers’ privacy and strive to protect the personal data provided to us while using the website, communicating with us, or placing orders.

This Privacy Policy explains the types of data we may collect, how we use it, when it may be shared with other parties, and how we handle it.

By using the Gamstery website, placing an order through the website, or using the store’s official communication channels, you acknowledge that you have read and understood this Privacy Policy.

1. Data We May Collect

Depending on how you use the website and the nature of your order, we may collect certain data necessary to provide our services, including:

Customer Data

This may include:

  1. Name.
  2. Phone number.
  3. Email address.
  4. Shipping address.
  5. Governorate and area.
  6. Contact details the customer provides to us.
  7. Order number or details of previous orders.

Order Data

We may collect and retain information related to an order, such as:

  1. Products or services ordered.
  2. Quantity.
  3. Price.
  4. Order date.
  5. Order status.
  6. Delivery method.
  7. Shipping and delivery details.
  8. Contact details related to customer service or order follow-up.

Digital Product Data

When you order a digital product that must be carried out on your account, we may request the information necessary to complete the order, depending on the nature of the product, such as:

  1. The email address associated with the account.
  2. Account details required to fulfill the order.
  3. Verification tokens or confirmation codes, when needed.
  4. The region or country associated with the account.
  5. Any other information necessary and specified on the product page or during order fulfillment.

This information is used only to the extent necessary to fulfill the order or provide related support.

We do not ask customers to provide information that is not necessary to perform the service.

2. Payment Data

Different electronic payment methods may be available on the website.

When you use an electronic payment method, your payment data may be processed by the payment service provider used for the purchase.

We do not ask customers to send their bank card details, PIN, or security code through WhatsApp, email, or social media.

We may retain certain information related to a payment, such as:

  1. Payment method.
  2. Transaction amount.
  3. Transaction date.
  4. Payment status.
  5. Transaction number or reference.

This does not necessarily mean that Gamstery retains complete bank card details.

Customers are advised not to send sensitive financial information through messages or email and to use the official payment methods available.

3. How We Use Your Data

We may use the data we collect for the following purposes:

  1. Creating and fulfilling orders.
  2. Confirming orders.
  3. Communicating with customers about their orders.
  4. Delivering digital products and services.
  5. Preparing and shipping physical products.
  6. Following up on payments.
  7. Providing customer service and technical support.
  8. Processing replacement, return, or warranty requests.
  9. Verifying certain order details when necessary.
  10. Preventing fraud or misuse of the store’s services.
  11. Resolving order-related issues.
  12. Improving the user experience and the services provided by the store.
  13. Maintaining order and transaction records required for operational or legal purposes.
  14. Sending offers or marketing messages where permitted and available under the communication method used and applicable law.

We use data only to the extent necessary to achieve the purpose for which it was collected or to meet obligations related to the service or order.

4. Communicating with Customers

We may contact customers using the information they provided to us for the following purposes:

  1. Confirming an order.
  2. Following up on an order’s status.
  3. Requesting missing information needed to fulfill an order.
  4. Resolving an issue with an order.
  5. Arranging shipping and delivery.
  6. Responding to inquiries.
  7. Providing after-sales support.
  8. Handling replacement, return, or warranty requests.

We may communicate by phone, WhatsApp, email, or any other official communication method provided by the customer or made available by the store.

5. Marketing Messages

We may use contact information to send Gamstery offers, news, or marketing content, as permitted by law and subject to the customer’s consent or available communication preferences.

If you no longer wish to receive marketing messages, you may ask us to stop sending them by contacting us through our official channels or by using an unsubscribe method if one is available in the message.

We may still send messages necessary for orders, transactions, or customer service even if you opt out of marketing messages.

6. Cookies and Similar Technologies

The website may use cookies and similar technologies to improve how the website works, understand how it is used, and enhance the user experience.

Depending on the tools enabled on the website, these technologies may be used to:

  1. Operate the website’s essential functions.
  2. Remember certain user preferences.
  3. Measure website performance.
  4. Understand how website pages are used.
  5. Improve the user experience.
  6. Measure the performance of marketing and advertising campaigns.

Some of this data may be provided to analytics or advertising service providers used by the store, depending on the settings of those services.

Users can manage cookies through their browser settings. Please note that disabling certain types of cookies may affect some website functions.

7. Analytics and Advertising Tools

Gamstery may use third-party services to help us understand website and advertising campaign performance and improve the user experience.

These services may process technical or usage data, such as:

  1. Pages visited.
  2. Traffic source.
  3. Device type.
  4. Operating system and browser.
  5. Interactions with the website.
  6. Events related to orders or products.

These tools are used in accordance with their settings and the privacy policies of their providers.

These tools are not intended to obtain customers’ passwords or sensitive payment data.

8. Sharing Data with Other Parties

We may need to share certain data with other parties when necessary to fulfill an order or operate the store.

These parties may include:

  1. Shipping and delivery companies.
  2. Payment service providers.
  3. Technology and hosting service providers.
  4. Messaging or communication service providers.
  5. Analytics or marketing service providers.
  6. Suppliers or service providers needed to fulfill certain digital products.
  7. Government or competent authorities when disclosure is required by law.

We aim to share only the data necessary for the required purpose and do not sell customers’ personal data as a commercial product.

9. Digital Products and Customer Accounts

Some digital products may require the service to be performed through the customer’s account.

In these cases, the store may need access to specific information provided by the customer to fulfill the order, such as an email address, account details, or verification codes.

This information is used only to the extent necessary to fulfill the order or provide related support.

Customers must not send account information belonging to another person unless they have the necessary right or permission to do so.

After there is no longer an operational need for access details or sensitive information provided to fulfill an order, that information is handled in accordance with the store’s data retention and protection procedures.

10. Data Protection

We take reasonable technical and organizational measures to help protect personal data against:

  1. Unauthorized access.
  2. Unauthorized use.
  3. Unauthorized alteration or disclosure.
  4. Loss or damage.

Access to data is restricted according to operational need.

However, no method of storing or transmitting data over the internet can be guaranteed to be completely secure. Therefore, no electronic system can be considered 100% secure.

11. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  1. Fulfilling orders.
  2. Providing customer service.
  3. Following up on warranty, replacement, or return matters.
  4. Maintaining transaction records.
  5. Meeting legal or accounting obligations.
  6. Preventing fraud or misuse.
  7. Resolving disputes and claims.

When there is no longer an operational or legal need to retain data, it may be deleted, anonymized, or otherwise appropriately disposed of.

12. Children’s and Minors’ Data

Use of the website and Gamstery’s services is subject to the laws and rules applicable to contractual capacity.

If a user is below the legal age required to enter into a contract independently, the website must be used and the order placed with the consent and supervision of a parent or legal guardian, in accordance with the Terms of Use.

If we discover that personal data has been provided by a minor without the required consent or permission, we may take appropriate action depending on the circumstances and applicable law.

13. Third-Party Links and Websites

The Gamstery website or our services may contain links to or integrations with websites or platforms operated by other parties.

When you visit a website or use a service operated by another party, any data collected there is subject to that party’s privacy policy.

We are not responsible for the privacy practices or content of websites and services that we do not directly operate.

14. Data Provided Through WhatsApp and Social Media

When you contact Gamstery through WhatsApp, Instagram, Facebook, TikTok, or any other platform, the information you send may be processed by the platform itself and through our operational systems to the extent necessary to respond to you, fulfill your order, and provide support.

Data retained by these platforms is also subject to their own privacy policies.

We advise customers not to send passwords, sensitive financial data, or any information the store does not need to fulfill an order.

15. Customer Rights Regarding Their Data

Depending on applicable laws and regulations, the type of data, and the circumstances, customers may have rights regarding their personal data, including the right to request:

  1. Information about the personal data the store holds about them, to the extent permitted.
  2. Correction of inaccurate data.
  3. Updates to their data.
  4. Deletion of, or suspension of the processing of, certain data where legally possible.
  5. Objection to or withdrawal of certain forms of consent, where available.
  6. Stopping marketing messages.

We may need to verify the identity of the person making a request before fulfilling certain requests in order to protect customer data and prevent unauthorized access.

A data-related request does not affect data that we are required to retain by law or that is necessary to document transactions or protect legal rights.

16. Privacy Requests

If you have a question about your personal data or wish to make a privacy-related request, you can contact us through the official contact methods listed on the website.

When contacting us, please provide:

  1. Name.
  2. The contact method associated with the account or order, when necessary.
  3. The nature of the request.
  4. Order number, if the request relates to a specific purchase.

We may request additional information to verify the identity of the person making the request before disclosing, modifying, or deleting any personal data.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as a result of:

  1. Changes to our services or products.
  2. Adding or removing third-party tools or services.
  3. Operational changes.
  4. Legal or regulatory changes.
  5. Improvements to data protection procedures.

The updated version will be published on the website with the date of the latest update.

The changes will apply to future uses and activities, while taking into account rights and obligations relating to data collected or transactions completed before the changes.

18. Governing Law

This Privacy Policy is governed by the laws and regulations in force in the Arab Republic of Egypt, to the extent permitted by law.

Nothing in this Policy is intended to limit any mandatory legal right available to the customer.