Return & Exchange

We aim to keep returns, exchanges and cancellations clear and fair. Please review the conditions below for physical and digital products.

For a return, exchange or cancellation, contact Gamstery on WhatsApp with your order number or other purchase details. Photos or error screenshots help us review problems; an unboxing video is not required.

Physical Products

Change of mind

You may request a return or exchange within 14 calendar days of receipt . Keep the product in its original condition, without customer-caused damage or deterioration, and include its accessories. Opening packaging for inspection alone does not automatically prevent a return. Return the original packaging where available and pack the item securely.

For online change-of-mind returns or exchanges, you pay the actual delivery and return shipping costs unless agreed otherwise. We explain applicable costs before arranging the return. No administrative penalty applies. Refunds for eligible returns are made within 7 calendar days of return .

Products made to your individual specifications are excluded from change-of-mind returns. Choosing a standard catalogue design does not make an item customised.

Defective, damaged or incorrect items

If an item arrives damaged, is defective or does not match your order or agreed specifications, you may request a replacement or refund within 30 calendar days of receipt. We cover the necessary shipping costs and provide your chosen remedy within one week of your request .

Damage caused by misuse is not covered as a product defect. These periods do not limit other legal rights or applicable warranties.

Digital Products

Before ordering

Check the platform, region, duration and activation requirements. For Primary/Secondary accounts, check the access type and usage limits. Tell us promptly if your details are wrong; reversal cannot be guaranteed after correct fulfilment.

Digital orders are fulfilled manually through support after payment is confirmed and the product’s requirements are met. Payment confirmation alone does not mean it has started.

You may request cancellation and a refund before fulfilment has actually started. Payment confirmation alone does not mean fulfilment has started. Contact support promptly with your order number so we can check its status and arrange cancellation.

After Delivery or activation

eligibility for a change-of-mind cancellation depends on the product’s nature and what has been delivered, without limiting statutory consumer rights. Product-specific conditions are explained before payment. There is no blanket exclusion of refunds in every circumstance.

Problems with your purchase

Contact us about invalid codes, missing top-ups, activation problems or access that does not match the agreed terms. We review the issue and provide correction, replacement or a refund as required by law. If we cannot fulfil your order, we refund it without requiring store credit or another product.

Late Orders & Refunds

For late online delivery, you may cancel without charges within 14 days of the delay or receipt, whichever gives you longer. If no delivery date was agreed, this applies after 30 days without delivery. We cover delivery and return costs in these cases.

Refunds use the original payment method unless you agree to another. Applicable legal refund deadlines apply. Contact us before sending an item so we can confirm return arrangements. Your request date counts even if support replies later.

Support hours are 9:00 AM to 12:00 midnight , Cairo time. Messages received outside these hours are followed up when support resumes. This does not change the date you submitted your request or affect your legal rights.