Gamstery

This page explains how we prepare, deliver and support physical and digital orders.

Part 1: Mouse Pads and Physical Products

We ship through Flottex to covered areas in Cairo and Giza, and through Bosta to other available areas. Some locations may fall outside our carriers’ coverage. We check delivery availability for your address before confirming your order.

1. Preparation and Delivery Time

Order processing begins after confirmation and verification of your address and product availability. We explain the estimated delivery time, including preparation, before confirming your order. Timing depends on your location and the carrier’s collection schedule.

If your address requires a different delivery timeframe, we explain it before confirming your order. Contact support to check coverage and timing for your address.

2. Shipping Fees and Tracking

Shipping fees are displayed before you complete your order and depend on the delivery area. You can review the order total before confirming it.

Once your parcel has been handed to the carrier, you can track it using the tracking number when available, or contact support with your order number.

3. Receiving Your Parcel

Please provide an accurate address and phone number, and tell us about any changes as soon as possible. Changing the address after carrier handover may affect timing or cost. We explain any additional charge before you agree to the change.

Opening or inspecting a parcel before payment depends on the carrier and delivery area. Please check what is available for your order before confirming it. If inspection is unavailable, your return and exchange rights still apply.

If your order is delayed beyond the agreed delivery date, contact us for assistance and an appropriate resolution, including cancellation and a refund without charges where you are legally entitled to them.

Part 2: Digital Products

Digital products do not require physical shipping. Our support team delivers them manually after payment is confirmed and the product’s requirements are met.

Support hours are 9:00 AM to 12:00 midnight, Cairo time. Requests received outside support hours are handled when support resumes.

Fulfilment time varies by product and its requirements. We explain the timeframe and any special waiting period before payment. The fulfilment timeframe starts only once payment is confirmed and the requirements disclosed for the product are complete.

Some Fortnite gifts require a new friendship to have been active for at least two days before a gift can be sent, along with the other gifting requirements. This condition is explained before payment for the relevant product.

If we cannot fulfil your order, you can request a refund. We do not replace it with another product or store credit without your agreement.

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